Shipping & Exchange Policy
Last updated: July 3, 2026
This policy explains how ScanPix, operated by GTS Infosoft LLP, delivers what you buy. ScanPix is a digital software service — we do not sell or ship physical goods, so no courier, tracking number or delivery address is ever involved. It forms part of our Terms of Service.
1. What we deliver, and how
Everything ScanPix provides — your account, the mobile apps, the web workspace, and paid subscription features — is delivered electronically. Your account is available immediately after sign-up, and the apps are downloaded directly from the Apple App Store or Google Play.
2. Delivery time for paid plans
When you purchase a subscription, the paid features are activated on your account automatically as soon as Apple or Google confirms the payment — typically within minutes. If your upgrade has not appeared within a few hours of a successful payment, contact us and we will put it right.
3. Shipping charges
There are none. Because nothing is physically shipped, ScanPix never charges shipping, delivery, handling or packaging fees of any kind.
4. Exchanges and returns
Physical exchanges and returns do not apply to a digital service. If you are unhappy with a purchase, want to change plans, or believe you were charged in error, our Refund & Cancellation Policy explains your options — you can switch plans at any time, and refund requests for store purchases are handled by Apple or Google under their policies.
5. Sellers and their buyers
Businesses use ScanPix to publish catalogues and receive orders, but ScanPix is not a party to those sales and does not ship, deliver or exchange goods on any seller’s behalf. If you ordered goods from a business that uses ScanPix, shipping, delivery and exchange of those goods are matters between you and that seller — please contact the seller directly.
6. Contact us
Questions about this policy: email [email protected]. We aim to respond within 7 working days.